Safety and Quality
We are committed to protecting your health and safety
Giving you the highest quality of healthcare is our goal. Whether you visit one of our medical centers, community hospitals, clinics or other facilities, you can be sure we’ve invested an incredible amount of time and attention to keeping you safe. We’re working to be sure our services meet or exceed strict industry standards and live our commitment to improve the health of our communities, one person at a time.
First do no harm
The Novant Health Institute for Safety and Quality is dedicated to eliminating preventable harm to our patients and achieving the best possible patient outcomes. Our team has developed and implemented a number of safety and quality protocols, and among them are five key behaviors to ensure our team members are focused on safety in everything they do. Our First Do No Harm program is in place to effectively assess care and treatment plans, communicate clearly with everyone involved, focus on the tasks at hand and support everyone involved in delivering remarkable care.
Our award-winning programs are here to protect you
Novant Health hospitals and clinics are ranked as some of the best for safety and quality. Each year we receive recognition for the quality of care we bring to our patients and our communities.
- Money Best Hospitals
- Money Best Maternity
- Money Best Ambulatory Surgery Centers
- Leapfrog Top Hospitals and Leapfrog Top Ambulatory Surgery Centers
- Vizient Bernard A. Birnbaum, MD, Quality Leadership Top Performer - Community Hospital - Mint Hill Medical Center
- Vizient Bernard A. Birnbaum, MD, Quality Leadership Top Performer - Large Complex Hospital - Presbyterian Medical Center
- US News - Best Hospital for Maternity Care
- Newsweek America’s Best Maternity Hospitals 2023
Hospital safety grades
Several organizations measure quality care nationally through research, data interpretation and types of analysis. These organizations set standards for participating hospitals. Our procedures for ensuring safety and quality have earned numerous certifications, national awards and other recognitions. Learning about our scores and rankings can help you choose programs and services that are right for you.
To see grades for participating hospitals in your area, visit The Leapfrog Group.