What We Do

Requesting a Transport

Referring providers, hospitals and skilled nursing facilities needing to arrange a patient transfer should call:

800-282-LINK

AirLink/VitaLink is a comprehensive transport program offering air medical transportation, ground mobile intensive care units, as well as basic and intermediate life support medical transportation.

Our units are staffed by highly-trained professionals able to quickly assess, treat and stabilize critically ill or injured patients and safely deliver them to advanced care.

Helicopter Transport

AirLink's medical helicopters are available 24 hours a day, 365 days a year to transport critical and injured patients from other facilities and transfer patients from scene-to-hospital. AirLink is proud to partner with Apollo, which provides the aircrafts, pilots, and mechanics.

About Our Helicopters

AirLink helicopters are licensed to operate in North and South Carolina and are stationed at:

  • Albert Ellis Airport: Richlands, NC
  • Columbus Regional Healthcare System: Whiteville, NC
  • Brunswick Novant Center: Bolivia, NC

Every AirLink helicopter is flown by a licensed pilot with more than 2,000 hours of flying experience. AirLink operates under Visual Flight Rules (VFR) with twin-engine Airbus 135 and 145 helicopters capable at flying at speeds of up to 136 knots.

Helicopters are configured to fly one patient at a time. Every crew member is trained to utilize night vision goggles.

All AirLink helicopters offer:

  • Blood products (packed red blood cells and fresh plasma)
  • EPOC Point of Care Lab Testing
  • Advanced ventilator management
  • Non-invasive positive pressure ventilations (BiPAP)
  • High flow nasal cannula
  • Video laryngoscopy
  • Escharotomy
  • Cardiac monitoring with 12-lead ECG
  • Cardioversion and pacing
  • Vasoactive drug therapy
  • Antibiotics
  • Intracranial pressure monitoring
  • Invasive line monitoring
  • Advanced pharmacologic support including more than 80 drugs

We serve patients with time-sensitive medical needs including:

  • Multi-system trauma
  • Severe traumatic brain injury
  • Spinal cord injury
  • High-risk obstetrical emergencies
  • Acute pediatric illnesses
  • Respiratory failure
  • Patients requiring transport directly to an ICU or operating room
  • Acute stroke including potential need for thrombectomy
  • Non-traumatic head bleed
  • Severe sepsis/septic shock
  • Limb reattachment
  • Ischemic body region (limb, bowel, etc)
  • Vascular emergencies (dissection, aneurysm, occlusions)
  • Post cardiac arrest
  • ST Segment myocardial infarction
  • Shock

Ground Transport

VitaLink is the ground component of New Hanover Regional Medical Center’s Emergency Transport Services delivering a wide range of services including emergent, non-emergent, and specialized medical transport resources to the region.

VitaLink offers Critical Care Transport is available 24 hours a day, 365 days a year to transport patients from referring facilities to a higher level of care or for patients needing care during their trip home, to doctor’s appointments and to skilled nursing facilities.

About Our Ambulances

Each year, VitaLink teams safely transport more than 18,000 people. Our fleet of more than 20 ambulances is based in Wilmington, NC, and are licensed by NC OEMS.

VitaLink offers multiple transport levels including:

  • Ground Critical Care
    • Offers the same staffing and equipment as our helicopters
    • Each critical care ambulance is equipped as a mobile intensive care unit.
  • Advanced Life Support
    • Staffed by dual paramedic Advanced Life Support teams
    • On board providers are specially trained to provide interfacility transport; traditional prehospital care; and ongoing support throughout transport
  • Basic/Intermediate Life Support
    • Non-emergency transport units staffed by EMTs and Advanced EMTs
    • Units are specially equipped to care for patients with complicated medical histories who need ongoing medical care when being transported for long term patient care
    • Serve as primary back up to our New Hanover Regional EMS teams during times of busy 911 operations
  • Neonatal Transport
    • A dedicated vehicle that can take a New Hanover Regional Medical Center neonatal transport team up to 120 miles away to help stabilize and provide expert care for neonatal patients that need to be brought to the Neonatal Intensive Care Unit (NICU)
    • Staffed by specially trained nurses, respiratory therapists, nurse practitioners and neonatologists

Regional Transfer Center

At the heart of our high-quality, integrated medical transport system is our Regional Transfer Center.

Staffed 24 hours a day by communication specialists and registered nurses, the Regional Transfer Center coordinates every transport in and out of the New Hanover Regional Medical Center health system.

About Our Regional Transfer Center

Our team of dedicated experts is responsible for:

  • Connecting physicians from referral facilities to our experts at NHRMC through Direct Admission
  • Triaging transports to ensure a properly staffed ambulance
  • Dispatching all ambulances and helicopters
  • Monitoring moment-to-moment location of all transport vehicles and regional weather