Billing and Insurance

How Are We Doing?

Your satisfaction is very important to us. If you would like to talk with us about a concern, please call (910) 667-7000.  Or use the link below to fill out our email form.  


At no additional charge to you, we will be pleased to bill your primary insurance carrier after every visit. Novant Health is considered an in-network provider with many major insurance plans including:

Aetna (Behavioral Health, Medical)
Aetna (Medicare Advantage)
AmeriHealth Caritas of NC (Medicaid PHP)
Blue Cross Blue Shield North Carolina - Healthy Blue (Medicaid PHP)
Blue Cross Blue Shield North Carolina – Narrow Network Products - Blue Value, Blue Home
Blue Cross Blue Shield North Carolina (Medical) products
Blue Cross Blue Shield North Carolina (Medicare Advantage)
Carolina Complete (Medicaid PHP)
Cigna Healthcare (Medical) Products
First Health, an Aetna network
Humana (Medical) products
Humana Medicare (Medicare Advantage)
Liberty Advantage (Medicare) (Medicare Advantage)
New Hanover Health Advantage (FCC is TPA) (Medicare Advantage)
Private Health Care Systems (PHCS)
Trillium LME MCO
United Health Care (Medical) products
United Health Care (Medicare Advantage)
WellCare (Medicaid PHP)

Billing Procedures

  • If we have a contract with your plan, we will collect your co-payment at the time you are seen
  • If we do not have a contract with your plan, we collect your deductible and 25% of any remaining charges at the time of service
  • If you do not have insurance which will cover treatment by our providers, payment is expected at the time of service
  • If you do not want us to bill your insurance or disclose information to your health plan, please fill out and submit the HIPAA Restriction/Do Not Bill Insurance, Do Not Disclose PHI to Health Plan form and we will honor your request.

Our patient representatives will be happy to help you. Please call your practice’s office for assistance.

No Surprise Medical Bills

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.

Learn more about your rights and protections against surprise medical bills

Good Faith Estimate

Self-pay patients and those who are not using insurance have the right to receive a Good Faith Estimate for the total expected cost of any nonemergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.

Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one business day before your medical item or service. You can ask your healthcare provider, and any other provider of your choice, to provide you with this estimate before you choose to schedule the item or service.

Make sure to save a copy of your Good Faith Estimate. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

For questions or more information about your right to a Good Faith Estimate, visit or call 1-800-633-4227.