Medical Records

Need Help With Medical Records?

For information on obtaining medical records, call 910-667-7090.

If you would like to access your medical records or have them sent to another medical facility, you must complete an Authorization for Release of Medical Information form. Forms may be easily obtained by calling:

  • NHRMC or NHRMC Orthopedic Hospital: 910-667-7090
  • Pender Memorial Hospital: 910-259-5451, ext. 239

Requesting a Copy of Your Medical Record

Patients, or their personal representatives should follow these instructions for obtaining copies of their medical records.

Instructions For Completing the Form

An instruction sheet is available to ensure the authorization is completed appropriately.

  • Please indicate the dates of treatment for which you are requesting information. 
  • Please indicate the type of records you need and initial requests for information regarding AIDS/HIV, Psychiatric Care, or Alcohol/Drug Abuse.
Many patients may request their entire medical record, however, generally the summary information in documents such as Discharge Summaries, Operative Reports, and History & Physicals contain the information that most people are seeking. 

Please note, your medical records do not contain Billing Statements, our Patient Financial Services department maintains that information. You can reach them by calling 910-667-7050.

If you are not sure what information you need from your records, please call 910-667-7090.

Requesting Radiology Images

Radiology images are not a part of your medical record. Your official records contain the reports that interpret those images. To request copies of images on disc, please provide 24 hours notice by calling 910-667-7070.

Fees for Medical Records

There may be a reproduction charge for creating a copy of your records. Call the Release of Information Office at 910-667-7090 for information of fee schedules.  All fees will be waived if you are requesting your records be sent directly to another medical facility or office.

Submitting Your Request

Once the Authorization form has been completed, you can submit it:

New Hanover Regional Medical Center Pender Memorial Hospital 

In person:

Medical Records Department 
New Hanover Regional Medical Center Business Center
3151 S. 17th Street 

Hours: Monday - Friday, 8:30 a.m.- 5 p.m., except Holidays

By mail:

Attn: Medical Records, Release of Information
New Hanover Regional Medical Center 
PO Box 9000
Wilmington, NC  28402-9000

By fax:

910-667-7186 

For medical records from before 
May 2015, please mail your request to:

ATTN: Medical Records, Release of Information
Pender Memorial Hospital
507 E. Fremont Street Burgaw, NC 28425





Obtaining Your Records 

You may inspect/view records at the Health Information Management (Medical Records) Department at NHRMC. Please allow five to 15 working days for your request to be processed.

Picking Up Your Records

  • If you request pick-up, you will be notified when your records are ready. 
  • Please bring a photo ID when you come to inspect or pick up your records.

If your are inspecting or picking up records for someone else:

  • Bring an original signed authorization letter from the requester and a photo ID.

If you are an authorized legal representative or Administrator of an Estate:

  • Bring the appropriate legal documents for the request to be processed.