We are currently in network with the following Managed Medicaid plans:
- AmeriHealth Caritas of NC
- Blue Cross Blue Shield NC Healthy Blue
- Carolina Complete Health
- United Healthcare NC Community Plan
- WellCare of NC
- Medicaid Direct
- Review the plan you are enrolled with and familiarize yourself with its benefits
- Make sure your assigned primary care provider listed on your new Medicaid insurance card is correct
- If needed, request any changes to your plan or assigned primary care provider using the steps in the next sections.
If you need to change your assigned health plan, you can do so for any reason within 90 days of your plans start date. After the 90 days, you can request to change your plan if the reason meets certain criteria. Reasons for changes are listed on the Health Plan Change Request form found at www.ncmedicaidplans.gov.
To request a change to your health plan, please call the NC Medicaid Contact Center using one of the following options:
Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)
Online: Go online at ncmedicaidplans.gov
Paper: Complete and return a paper enrollment form by fax or mail
Mobile App: Use the NC Medicaid Managed Care mobile app
To change your assigned PCP, you will need to contact your Medicaid plan servicer using the designated phone number below:
AmeriHealth Caritas of NC: 1-855-375-8811
24 hours a day, 7 days a week
BCBS Healthy Blue: 1-844-594-5070
7am – 6pm, Monday through Saturday
Carolina Complete: 1-833-552-3876
7am – 6pm, Monday through Saturday
United Healthcare NC Community Plan: 1-800-349-1855
7am – 6pm, Monday through Saturday
WellCare of NC: 1-866-799-5318
7am – 6pm, Monday through Saturday
If you are unable to find your primary care provider in the online directory, please check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Health plans add new providers to their networks on a daily basis, so please continue to check the
Provider Lookup Tool.
The NC Medicaid Contact Center is available to help answer any questions you have and help you choose or change your primary care provider (PCP) and health plan. The call is toll free and is available in other languages.
Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)
Hours of operation: 7 a.m. to 5 p.m., Monday through Saturday
For answers to common questions, visit the NC Medicaid’s FAQ page.