Billing & Insurance
Pay Your Bill Online
Use the payment system to conveniently pay your bill.
PAY YOUR BILL
NHRMC accepts many major insurance plans including:
- ACI - Accelerated Claims Inc.
- Aetna NC Preferred
- Aetna PPO
- Blue Cross Blue Shield North Carolina and FEP
- BCCCP & Pink Ribbon
- Cigna
- First Health Coventry
- Humana
- Medicaid (NC, GA, FLA, TN, SC)
- Medicare
- Medicare Advantage BCBS
- Medicare Advantage Humana
- Medicare Advantage Liberty
- Medicare Advantage UHC-State Health Plan Retirees
- Medcost
- Multiplan PHCS
- New Hanover Health Advantage, a partnership with FirstMedicare Direct
- Tricare (Health Net Federal Services)
- Trillium Health Resources (LME/MCO)
- United Health Care
- VA and ChampVA
Your Hospital Bill
We will work with your insurance company to expedite your claim, however your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill.
Before your admission, we encourage you to check the terms of your insurance coverage to help you understand the hospital's procedures and charges. Your hospital bill shows all of the services you receive during your stay.
Charges fall into two categories:
- Basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television
- Charges for special services, which include items your physician orders for you such as X-rays or laboratory tests
If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for the professional services of these doctors in diagnosing and interpreting test results while you were a patient.
Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have any questions about these bills, please call the number printed on the statement you receive.
For Billing Questions
If you have questions about your bills, call Patient Financial Services at 910-667-7050.
EMS Billing
If you need more information or have questions regarding EMS related billing, then please contact EMS Management and Consultants at 800-814-5339.
We will need a copy of your identification card. We also may need the insurance forms which are supplied by your employer or the insurance company. You will be asked to assign benefits from the insurance company directly to the hospital.
Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your health care plan and their services may not be covered.
We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and many preventive and diagnostic procedures. Deductibles and co-payments also are the responsibility of the patient and due at the time of service.
The NHRMC Physician Group now accepts Blue Cross Blue Shield of North Carolina - Blue Medicare and the following Medicare plans: traditional Medicare Parts A & B, Advantra - Coventry Healthcare, AETNA Health, Humana Medicare Advantage, Medicare Advantage Standard, NC Health Risk Pool (Inclusive Health), Partners Blue Medicare, and United Healthcare Medicare Solutions.
We will need a copy of your Medicaid card. Medicaid also has payment limitations on a number of services and items.
A representative from the Patient Access Department can discuss financial arrangements with you. A representative of the Division of Family Services is also available to assist you in applying for Medicaid or other government assistance programs.
If you do not currently have insurance, you may be eligible for a subsidy through the federal government. People who are not eligible for coverage through their employer, Medicaid, or Medicare, can apply for tax credit subsidies available through the Federal Health Insurance Marketplace.