Employee Survey Results Lead to Ideas, Improvements

June 30, 2020
Gratitude Lane PG leaders
In late April, the NHRMC Resilience Governance Council released a survey to staff in an effort to understand your well-being in relation to COVID-19. The nearly 1,000 responses gave us direct insight into the worries and struggles our teammates are having during these trying times. The top challenges that were identified including the following:
  • Exposure/fear of exposure to COVID-19
  • Stress/Anxiety
  • Adjusting to remote working
The NHRMC Resiliency Council worked to implement solutions in response to the survey results in an effort to support employees and the challenges they identified.
  1. Resiliency Webpage – While our staff engages in the heroic work of caring for our community, NHRMC remains committed to offering support for its employees and families. This external facing website provides employee resources to support your mental, physical, financial, social and spiritual resilience. Although the website focuses on COVID-19 epidemic now, it will continue to be a current, meaningful resource for employees in the future as well. https://www.nhrmc.org/employees/nhrmc-covid19-support/mental-resilience
  2. Kind Line - Our NHRMC Spiritual Care team is available to all NHRMC employees to listen to concerns and plan coping steps through a dedicated 24-hour line at (910) 667-KIND or (910) 667-5463.
  3. Gratitude Lane – One of the most impactful tactics for employee recipients and volunteers. NHRMC partnered with the Greater Wilmington Business Council (GWBC) to provide thanks and recognition to our Healthcare Heroes. Through individual and corporate community donations, the GWBC purchased meals from a variety of local food trucks each weekday night over a 5-week period. As employees drove through Gratitude Lane (a converted parking lot at the fitness center) they made 7 stops to receive things like energy drinks, snacks, Bundt cakes, kale shots, flowers, and smoothies from our staff and community volunteers
  4. Expanded Telemedicine for Psychiatry – virtual visits are encouraged to give covered members east access through a mobile device, tablet or computer for medical plan members using the United Healthcare portal. The educational campaign was implemented in response to employee requests for access to licensed Psychiatrists in addition to UHC and EAP counselors.
  5. Booster Shot Coaching (pilots) - the program coached participants through dealing with a major crisis while acting ethically, maintaining personal integrity and doing the right thing for patients AND stakeholders through a series of sessions (by Zoom) by JCG Consulting Group. Pilot groups included EMS, Executive Leadership Team and Operations Leadership Team, and a group of interested Physicians.
We know that your status and stresses may have changed since our first survey. As such, we would like to hear from you again. We will be announcing in the upcoming weeks a new survey. We hope to continue our work of analyzing these results and implementing new solutions to your challenges.