New Hanover Regional Medical Center has achieved the Healthgrades 2019 Outstanding Patient Experience Award. This distinction recognizes NHRMC among the top 10 percent of hospitals nationwide. Healthgrades is an online resource for comprehensive information about physicians and hospitals. NHRMC has been recognized by Healthgrades for Outstanding Patient Experience every year since 2012.
“This award is an acknowledgment of the excellent care our teams provide every day,” said NHRMC CEO and President John Gizdic. “We have great people dedicated to making the experience with us the best it can be.”
Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017.
Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.
“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”