New Surgery Navigation Center Coordinates Care for Patients

October 01, 2018
Surgical Home pic

New Hanover Regional Medical Center opened the new Surgery Navigation Center on October 1. Located in the Medical Mall on the 17th Street Campus, the Surgery Navigation Center will evaluate all surgical patients through a coordinated prescreening process, educate patients on their surgical procedure and prepare them for what to expect before, during and after their surgery. Known as perioperative care, this form of consolidated and coordinated care helps minimize or prevent complications, reduce recovery time and ultimately lead to better patient experience. 

Patients visiting the Surgery Navigation Center will

  • Complete all lab work prior to surgery
  • Have a medical evaluation, including a review of medication use before and after surgery
  • Receive patient education about surgical procedure and anesthesia during surgery

The Surgery Navigation Center will provide benefits to patients, physicians and surgical schedulers. 

Patient Benefits:

Single point of contact

Consolidated & coordinated care

Physician Benefits:

Connects and aligns perioperative providers

Identifies at-risk patients preoperatively to develop appropriate post-op plans 

Scheduler Benefits:

No need to schedule perioperative care

Minimizes cancellations and case disruptions 


The Surgery Navigation Center will assist more than 45,000 patients who have surgery at NHRMC each year.


Project Team: Executive Sponsor: Dr. Clyde Harris, Andrew Barton MD, Robin Davis RN, Karen Hines RN, Charmaine Lewis MD MPH, Holly Ray MD, Rob Shakar MD, Eva Pittman RN