Accessibility and Non-Discrimination

NHRMC and its affiliates comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. NHRMC does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, ability to pay or payer source. NHRMC does not deny emergency services to a person who needs them but cannot pay for them.

NHRMC and its affiliates:

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages 

Programs and activities of NHRMC and its affiliates are accessible to and useable by disabled persons, including persons with impaired hearing and vision. Access features include some (if not all) of the following:

  • Accessible handicapped parking
  • Ground-level entrances and ramps
  • Level access into first floor level with elevator access to all floors
  • Wide corridors
  • Wheelchairs available for transportation in hospital
  • Wheelchair accessible bathrooms

Additional auxiliary and communication aids include:

  • Video
  • Braille signage for bathrooms and offices
  • Portable Telecommunications Devices for the Deaf (TDDs)Courtesy phones with hearing aid compatibility and volume control

If you believe that NHRMC or an affiliate has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person with the Compliance/Privacy Officer, or by mail or phone at:

New Hanover Regional Medical Center
2131 S. 17th Street
PO Box 9000
Wilmington, NC 28401