Practice Support Services
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NC AHEC Practice Support is essential to helping practices thrive in a value-based marketplace. Our aim is to train and help retain the state's health workforce so that all North Carolinians have access to high quality and cost-effective care in all 100 counties. This is accomplished through our portfolio of practice support services with a focus on 1:1 coaching and virtual educational programming to independent primary care and specialty care practices, independent behavioral health providers, FQHCs, rural health centers, and health departments with primary care services.
SEAHEC Practice Support Services
Working in conjunction with the North Carolina Area Health Education Center (AHEC), our Practice Support team offers a range of services – free of charge – to help your practice navigate changing federal and state healthcare regulations and better position yourself for meeting your goals.
Since 2010, we have helped hundreds of practices achieve higher quality outcomes; improve patient satisfaction; and create a more productive and profitable environment. Our team proudly serves the six-county southeastern region of North Carolina including:
- New Hanover
Our portfolio of services include:
Quality improvement across all payor and population health initiatives including Medicaid and Medicare
- Medicaid managed care education and issue resolution
- Medicaid Advanced Medical Home (AMH) tier support
- Patient Centered Medical Home (PCMH) consultation
- EHR and telehealth optimization
- Health Information Exchange (HIE) training and optimization
- Clinical workflow redesign
- Billing/coding guidance
- COVID-19 technical assistance
- Practice operational assessments
- Medicaid Tailored Care Management (TCM) support
- Collaborative Care Model Support (CoCM)
- Community health worker integration
- Social determinants of health & NCCARE360 training and assistance
- Regulatory compliance
- Practice management best practices education
Provider Transition to Medicaid Managed Care
NC AHEC has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help transition healthcare providers to Medicaid Managed Care. We are providing on-site comprehensive Medicaid Managed Care education and assistance to healthcare providers across the state. More information and resources are also available on the NC Medicaid website for providers and the NC AHEC website.
The North Carolina Health Information Exchange Authority (NC HIEA) is pleased to announce a partnership with the North Carolina Area Health Education Centers (NC AHEC), housed at the University of North Carolina, to increase training opportunities for health care providers participating in the state-designated HIE, NC HealthConnex.
As NC HealthConnex has been rapidly adding Medicaid providers to its statewide network, the NC HIEA aims to better train and prepare those providers to utilize the HIE in their clinical workflows. Together, NC HIEA and NC AHEC plan to provide ongoing education opportunities to participants of NC HealthConnex through approved funding by the Centers for Medicare and Medicaid Services.
The NC AHEC Program has 35 practice support coaches trained to work with providers and clinic staff across the state. These coaches have helped more than 6,000 providers at 1,400 practices move toward promoting interoperability (formerly meaningful use) of their electronic health records; nearly 600 practices with Medicaid Transformation education and issue resolution; over 500 practices improve office systems for better care; and more than 300 practices achieve patient-centered medical home recognition.
The NC HIEA has historically worked with NC AHEC to ensure this team is up to speed on NC HealthConnex recruiting efforts and technical features to share with the practices they work with on a regular basis.
Created by the North Carolina General Assembly (NCGS 90-414.7), NC HealthConnex is the state-designated health information exchange and is managed by the North Carolina Health Information Exchange Authority (NC HIEA) housed within the N.C. Department of Information Technology. Additionally, legislation requires that health care providers who receive State funds for the provision of health care services (e.g. Medicaid, State Health Plan) connect to NC HealthConnex by certain dates.
For more information, visit www.nchealthconnex.gov.
Stop Unhealthy Alcohol Use Now (STUN)
Excessive alcohol use, which affects almost a third of adults, is the nation’s third leading cause of preventable death. It is a major risk factor for many health, social, and economic problems. In addition, the problem has worsened with the COVID-19 pandemic.
NC AHEC will help primary care practices implement evidence-based interventions such as screening for unhealthy alcohol use; brief interventions for adult patients who drink too much; and medication-assisted therapy for patients with an alcohol use disorder. This activity is funded by AHRQ’s Patient-Centered Outcomes Research (PCOR) initiative.
To learn more or enroll, please contact us at [email protected]
Practice Support Resources
The SEAHEC Practice Support Listserv is an email forum free of charge for providers and support staff of practices within the SEAHEC area. It enables you to ask questions directly to your peers (e.g., billing/coding, EHR specific, workflows, value-based contracting, etc.).
Join the Listserv