Employee Assistance Program (EAP)

Update Your Information

Use remote access to log in to Infor Global HR (available through CapsLive) and review and/or change your benefits information.

Remote Access

Because your mental well-being is as important as your physical well-being, Novant Health provides an Employee Assistance Program (EAP) to support team members and members of their household. The EAP offers confidential, personal counseling and other enhanced employee assistance services. You and your eligible family members can receive up to six counseling sessions per person, per issue, per calendar year at no cost. Counseling is offered in-person, through Zoom video sessions or by telephone. Remote sessions are provided by the Novant Health EAP team and face-to-face sessions are provided by LifeServices EAP.


If you have a problem that requires long term counseling, the EAP team will work with you to secure the services of a mental health professional or assist with locating an appropriate resource. The EAP will not disclose medical information to any other party, including Novant Health and NHRMC unless the team member provides a written request.

Scheduling an Appointment

Appointments can be scheduled by calling the main EAP number at 800-828-2778, Monday – Friday, 8:30 am – 5:00 pm.

After-hours and weekends, calls are transferred to LifeServices EAP which can connect callers to the counselor-on-call for urgent situations.

While scheduling is limited to business hours, EAP support is available 24/7 by calling the same number 800-828-2778. 

Member Portal and App

A member portal and mobile app also allows you to easily access 24/7 information and personalized content from any device, anytime, anywhere, by phone, text or chat. The member portal also provides access to thousands of resources such as articles, webinars, calculators, videos, assessments, shopping discounts and interactive tools focused on health and wellness, family, aging, education, legal, finances, and more.

  • Visit https://mylifeexpert.com/login/novanthealth
  • Click on Member Portal and App at the top right corner of the webpage
  • Enter Novant Health NHRMC’s company code: LS0166
  • At the top right, in the space that indicates to create a new account with your company code, enter the code again and set up your own account

Team members will use the company code when creating their account for the first time. Once the account is created, the code will not be needed.

Once the account has been created team members can access the member portal and mobile app at mylifeexpert.com/login