Employee Benefits

Employee Self Service

Use remote access to log in to Employee Self Service and review and/or change your benefits information.


As a part of New Hanover Regional Medical Center’s team you have a benefits package that provides support for you and your family as you take care of your health and plan for your future. This section covers benefits for NHRMC and NHRMC Physician Group employees. Pender Memorial Hospital employee benefits are covered separately.

What's New in Benefits

UnitedHealthcare and MedImpact Prescription Benefits

Effective January 1, 2018, the new medical plan administrator for NHRMC and PMH is UnitedHealthcare (UHC), replacing Blue Cross Blue Shield of North Carolina. In addition, the prescription plan administrator has transitioned to MedImpact, replacing Prime. 

Please remember that our partners have changed, but 
our medical and prescription plans remain the same.

For 2018, we did not increase co-pays, annual deductibles, coinsurance, out-of-pocket maximums, prescription co-pays or employee contributions. We also continue to offer the Healthy Lifestyles Plan along with the incredible programs offered through the Employee Fitness Center. This is a reflection of NHRMC’s commitment to leading our community to outstanding health. That commitment starts with you and your family. 

To ensure that your claims are processed correctly, please be sure to provide your new health insurance information to your doctors and pharmacies!  

United Healthcare Coverage

  • Employees who have enrolled in medical benefits for 2018 should have received UnitedHealthcare membership cards by mail at their home address.
  • If you have not received your cards or you need additional cards, visit www.MyUHC.com. You can register using your membership ID number or your Social Security number. NHRMC's group number is 912922; Pender Memorial's group number is 912952.
  • For employees enrolled in the NHRMC Medical Plan, please note that your UHC card will reflect a $35 co-pay for office visits.  Please rest assured that this is the co-pay for non-NHRMC physicians / groups.  You will continue to have a $25 co-pay for NHRMC physician office visits.

Prescription Information

  • Your UnitedHealthcare membership card and identification number can also be used for prescription benefits. You will not receive a separate MedImpact prescription card.
  •  If you need to fill a prescription and you do not have your UnitedHealthcare card, provide the pharmacy the following information
  1.  Prescription Benefit Administrator: MedImpact 
  2. Rx Bin: 003585
  3. Rx PCN: ASPROD1
  4. Rx Group -- NHRMC: PHI23
    Rx Group -- Pender Memorial: PHI24

Please feel free to contact the Benefits Team with any questions you may have.  You can reach us by calling (910) 667-6000 or by dropping in to see us at the Business Center, Third Floor, Monday – Friday, 8 a.m. to 5 p.m.

For help finding a pharmacy or estimating the cost of your medications, you can visit www.MedImpact.com/members

NHRMC members can contact MedImpact, our new prescription plan administrator, at (888) 254-8850.

Pender Memorial members can contact MedImpact at (888) 254-9904.

You can review the MedImpact welcome letter here

Mail-Order Prescriptions

Remember: Our prescription drug plan requires maintenance medications (drugs you take regularly to manage a chronic condition) to be filled through our MedImpact Direct. You will still be able to fill a maintenance drug prescription twice for a 30-day supply at a retail pharmacy. After that, maintenance drugs must be filled for a 90-supply through MedImpact Direct.  

All employees who use mail-order prescription delivery for maintenance medications can contact MedImpact Direct by calling (855) 873-8739 or by visiting MedImpactDirect.com. Your provider can submit your prescription electronically via ePrescribing or fax to : (888) 783-1773. You can review the MedImpact Direct letter here

Specialty Prescriptions

For our members who require specialty medications, MedImpact has partnered with CommCare Specialty Pharmacy to meet your needs. To reach CommCare, call (888) 203-7973 or visit CommCarePharmacy.com. Please review this letter for additional information about CommCare.

A Note About the Formulary

In order to continue to offer highly affordable prescription drug benefits, we have partnered with MedImpact to encourage the use of affordable, safe and effective medications through our existing three-tiered plan. Our prescription drug formulary (also known as the preferred drug list) will reflect some changes such as substituting some non-preferred brand name medications for generics or preferred brands; quantity limits; age restrictions; or step-therapy. 

We have worked closely with MedImpact and our internal clinical team to ensure that these changes are safe, reasonable and provide effective alternatives. If you or a covered dependent are impacted by these changes, you will receive a letter from MedImpact in the coming weeks with information and instructions.

We will continue to provide updates and additional information over the next several weeks through CapsLive and the Benefits website, WWW.NHRMC.Org/Employees/Benefits.  Please feel free to contact the Benefits Team with any questions us by calling (910) 667.6000 or by dropping in at the Business Center, Third Floor, Monday – Friday, 8 a.m.-5 p.m.  

Who is Eligible and When

Some benefits start right away, others begin after your eligibility waiting period (first of the month after 60 days of employment). We also offer benefits that vary depending on the number of hours you work. Your eligibility, and the eligibility of the family members you cover, may change over time. You will need to notify your customer service contacts in HR of any changes.

Benefits by FTE

The number of hours you work impacts the types of benefits you are eligible to receive.  Benefits by FTE are outlined here.

Health & Wellness

We know how important your health is so providing a health benefits plan that is robust, focuses on preventative care and is affordable has been a driving mission for us.  

We also offer support for your health through special wellness benefits.


We help you plan for the future through 403(b) and 457(b) retirement plans.  Learn more about our plans and how you can help secure your future income.

Life and Long Term Disability

If something happens to you, you want to be sure your family has the financial resources they need. NHRMC helps provide this peace of mind through life and long-term disability insurance.

Tuition Assistance

We support your commitment to education through a tuition assistance program that offers up to $2,000 a year at an accredited university or college for a field of study related to your current position or another position at NHRMC.

Paid Days Off

Employees accrue PDO hours (holiday, vacation, personal and sick time) to use for scheduled and unscheduled time off from work. The amount of time is based on your PDO benefit date and hours paid, up to a maximum of 80 hours per pay period. Physician Group policies for Paid Time Off (PTO) or Paid Days Off (PDO) vary by practice. Please see your practice manager for details.

Donating PDO

You may donate PDO hours to co-workers who exhaust their own PDO banks while on a leave of absence or who experience a personal tragedy. Solicitation of PDO is prohibited, and you must leave at least 96 hours in your bank after a donation to a co-worker. You may not donate PDO hours to another employee during your resignation notice.

PDO Donation Form

PDO Sellback

NHRMC offers three PDO sellback periods each year. Any hours accrued greater than 480 will be sold back during the summer PDO sell back period. A balance of 96 hours must be maintained in order to be eligible to sell back PDO hours. You must be employed longer than one year to participate in the PDO sellback. PDOs sold are pro-rated if you have worked at the organization for less than five years in accordance with the following table.

Length of Service Rate of Payment
< 1 yr 0%
> / = 1 yr but < 3 yrs 50%
> / = 3 yrs but < 5 yrs 75%
> / = 5 yrs 100%


NHRMC offers benefit-eligible employees financial assistance up to $3,000 for adopting a child. This amount is comparable to what NHRMC would spend for employees who give birth using its medical plan, making this an equitable benefit for both biological and adoptive parents. Eligible adoption-related expenses are out-of-pocket expenses not reimbursable under any other program and may include:

  • Reasonable and customary licensed public and private agency fees
  • Reasonable and customary legal fees and court costs
  • Medical expenses of the child prior to adoption not covered by insurance
  • Immigration, immunization and translation fees
  • Transportation and lodging

NHRMC will reimburse an employee for two adoptions during his or her employment. If an employee and his or her spouse both work for NHRMC, only one employee may use the adoption assistance benefit.

To apply for this benefit, complete the Adoption Assistance Application and submit it to Human Resources-Benefits with the appropriate supporting documentation and receipts. If approved, you will be reimbursed in your paycheck up to $3000 minus FICA and Medicare deductions.

Other Benefits

  • Bereavement leave and jury duty leave
  • "Red Apple" designation for healthy food initiative
  • Gift shops featuring discount tickets for local and regional attractions
  • Employee Service Award Banquet
  • 90-day new employee luncheon
  • Benefit Fair and Discount Vendor Fair
  • Employee of Excellence
  • Employee of the Year
  • Leader of Excellence
  • Spotlight program
  • Fundraising events
  • Credit unions and onsite ATM machines
  • Onsite dry cleaning pickup and drop off
  • Work only Weekends (WOW)
  • Employee Benevolent Fund
  • Free parking and shuttle service
  • Cafeteria discounts and holiday courtesy meals