For Patients and Loved Ones

During this time, guidelines may have changed but NHRMC remains ready to serve our community. Whether you are a patient or loved one, we want you to feel comfortable coming to us for services you need and be able to support your loved ones.

If you are experiencing an emergency

Call 911 or go to your nearest Emergency Department.

Even if your emergency is not related to COVID-19, extra safety precautions are in place to help limit any possible exposure while in the healthcare setting.

If you are a patient coming for treatment

We know COVID-19 may have changed how you would normally expect your medical visit to go. But your health is important to us, and we are here to make sure you receive the treatment and care you need.

  • Stay in touch with your primary care and specialty care teams. MyChart can be a great way to stay connected.
  • Be sure to ask questions or report any concerns as you normally would.
  • NHRMC Physician Group providers have added virtual visit options.
  • If you need to see your provider in person to receive care, enhanced safety procedures have been put in place.
  • For mental health resources, visit NHRMC’s Healthy Dose blog: Addressing Mental Health During a Global Pandemic.

If you are a loved one or caregiver

While mandatory visitor restrictions are in place at NHRMC facilities to limit visitors and help protect our community, we know that there are times when a patient may need extra support. Below are some exceptions, which allow limited support persons who are free of symptoms to accompany patients:

  • Patients under the age of 18 may have one parent/guardian/advocate
  • Patients at NHRMC Emergency Departments may have one (1) support person with unit approval
  • NICU patients may have both parents present
  • Pediatric patients may have one (1) parent/guardian/advocate
  • Women in our birthplace areas may have one support partner
  • Obstetric (OB) patients are allowed one (1) support person at their prenatal scans (this does not include all other regular appointments) 
  • Patients scheduled for a surgery or procedure may have one person accompany them during registration and available to pick them up following treatment. This support person will not be able to wait in the hospital facility.
  • Patients with special circumstances can request an individual exception from their care team.

For questions, please call (910) 667-7000.

At NHRMC’s 17th Street campus, approved support people will only be admitted between 7 a.m. and 7 p.m.