For Patients and Loved Ones

During this time, guidelines may have changed but NHRMC remains ready to serve our community. Whether you are a patient or loved one, we want you to feel comfortable coming to us for services you need and be able to support your loved ones.

If you are experiencing an emergency

Call 911 or go to your nearest Emergency Department.

Even if your emergency is not related to COVID-19, extra safety precautions are in place to help limit any possible exposure while in the healthcare setting.

If you are a patient coming for treatment

We know COVID-19 may have changed how you would normally expect your medical visit to go. But your health is important to us, and we are here to make sure you receive the treatment and care you need.

  • Stay in touch with your primary care and specialty care teams. MyChart can be a great way to stay connected.
  • Be sure to ask questions or report any concerns as you normally would.
  • NHRMC Physician Group providers have added virtual visit options.
  • If you need to see your provider in person to receive care, enhanced safety procedures have been put in place.
  • For mental health resources, visit NHRMC’s Healthy Dose blog: Addressing Mental Health During a Global Pandemic.

If you are a loved one or caregiver

We know that patients in the hospital may need extra support. NHRMC will allow hospitalized patients to identify one person over the age of 18 who may visit the patient between 7 a.m. and 7 p.m. The designated person will be the only permitted visitor for the duration of the patient’s stay.

Visitor Guidelines

  • Anyone who is over 65, pregnant, or immunocompromised is discouraged from visiting.

  • Visitors will be screened at designated entrances, and anyone with symptoms associated with COVID-19 may not enter.

  • All visitors will be required to wear a mask covering their nose and mouth, wash hands often and practice social distancing by staying six feet away from others while at NHRMC.

Below are additional requirements for specific areas.

Betty H. Cameron Women’s & Children’s Hospital

  • NICU patient may have both parents.
  • Women in our birthplace areas may have one support partner.
  • Pediatric patients may have one advocate, parent or guardian.

NHRMC Emergency Departments

  • Patients may have a visitor in certain limited circumstances as approved by clinical leaders.

Procedural/Diagnostic/Outpatient Areas

  • Visitors accompanying patients who are undergoing procedures or outpatient visits will be asked to remain in their car during the patient procedure.

NHRMC Behavioral Health Hospital

  • No visitation is permitted at this time.

NHRMC Orthopedic Hospital inpatient areas

  • Visitation hours are 7 a.m. to 7 p.m. Monday through Friday and 10 a.m. to 5 p.m. Saturday and Sunday.

NHRMC Rehabilitation Hospital

  • Visitation hours are 1 to 7 p.m., with modifications for those in semi-private rooms.

Pender Memorial Hospital

  • No visitation is permitted at this time except in special circumstances.

Personal Belongings for Hospitalized Patients

NHRMC is allowing the dropping off of some necessary and essential items to inpatients. Only the following items will be accepted and delivered to our patients:

  • Hearing Aid(s)
  • Dentures
  • Glasses/Contact Lenses
  • Cell phone (and charger)

Process for Dropping Off Items to Patients in the Main Hospital

  • Items being dropped off must be placed in a clear plastic zip-lock bag labled with the patient's name, delivery person's name and contact number
  • Accepted items in correctly labeled bag must be brought to the Main Entrance at the 17th Street campus
  • Any items not labeled correctly will not be accepted

For NHRMC Rehabilitation Hospital Patients

  • The person delivering necessary items is required to make an appointment to schedule drop off with staff (usually a case manager)
  • Patients are asked to have two (2) sets of clothing and shoes appropriate for participating in therapy
  • Clothes will be washed before being given to the patient