Quality at NHRMC

The story of New Hanover Regional Medical Center’s commitment to quality medical care and exceptional patient experience is best told through the numerous awards from national rating agencies that recognize accomplishments.

Here at NHRMC, our quality performance results from striving for the highest standards of excellence in all aspects of care throughout our system. We work hard to ensure that every patient is cared for by a highly skilled and compassionate team using advanced technology and following carefully outlined protocols, safety and quality assurance standards, all consistently applied through standard work. 

Through the years, our patients have told us what they like and don't like. We listen and make changes, recognizing we can always be better and every patient deserves the best we have to offer. The national awards we receive tell you how we're doing.

American Heart Association Mission: Lifeline

 
 
 
 
 
 
 
 

 

American Heart Association’s Mission: Lifeline Awards

At New Hanover Regional Medical Center, we strive to continually find ways of cutting heart attack treatment times to give patients the best chance at a full recovery. The Code STEMI program is at the center of this mission. STEMI stands for ST Segment Elevation Myocardial Infarction. "Myocardial infarction," or MI, is the clinical term for heart attacks.

NHRMC Heart Center works in collaboration with hospitals and paramedics around the region to perform EKGs, recognize a STEMI and immediately activate the Code STEMI protocol. By doing so, they set in motion a series of steps at NHRMC. Cardiac and Emergency teams are activated, the catheterization labs are prepared, and the equipment is ready for the patient to be moved to treatment on arrival.

Recognition Criteria

NHRMC received the AHA Mission: Lifeline Gold Award by:

  • Achieving 85 percent or greater composite score on quality measures, ranging from treatment times to discharge protocol
  • Having no single measure below 75 percent on the achievement measures
  • Maintaining that standard for two consecutive years

NHRMC received the AHA Mission: Silver NSTEMI Award, the first year of the award and highest level given, by:

  • Achieving specific criteria and standards at a set level for 12 consecutive months

American Heart Association’s Mission: Lifeline EMS Gold Plus Award 

EMS GOLD PLUSNHRMC's Emergency Medical Services and AirLink VitaLink Critical Care Transport teams received the award for implementing quality improvement measures for the treatment of patients who experience severe heart attacks. For the third time, NHRMC EMS and Airlink VitaLink Critical Care Transport teams received the highest Mission: Lifeline award possible.

Recognition Criteria

  • NHRMC’s medical contact to artery open time was 74 minutes - less than the national standard median time of 90 minutes
  • NHRMC averaged 90 minutes for patients transferred from a referring hospital for medical contact to artery open time - less than the national median time of 120 minutes

Healthgrades: Outstanding Patient Experience

Healthgrades Outstanding Patient ExperienceNew Hanover Regional Medical Center has achieved the Healthgrades Outstanding Patient Experience Award. This distinction recognizes NHRMC among the top 15 percent of hospitals nationwide.

Hospitals were chosen based on evaluation of patient experience measures, using data from surveys submitted to the Centers for Medicare and Medicaid Services (CMS). In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which includes clinical performance thresholds in addition to a minimum of 100 survey responses.

American Heart Association/American Stroke Association: Stroke Gold Plus

GWTGNHRMC's Stroke Program received the Get With The Guidelines Gold Plus Achievement Award and was recognized on the Target: Stroke Honor Roll Elite Plus, two quality recognitions presented by the American Heart Association and American Stroke Association. 

To receive the Gold Plus Achievement Award, hospitals must:

  • Treat stroke patients with 85 percent or higher compliance to core standard levels of care for two or more consecutive 12-month periods
  • Achieve 75 percent or higher compliance in 5 out of 8 quality measures

The standards measure:

  • Treating a patient quickly, appropriately and thoroughly
  • Scheduling followup therapies at discharge
  • Prescribing appropriate medication
  • Suggesting preventive measures 

NHRMC's composite score for all measures was 98.5 percent.

Stroke Honor Roll 

To earn Target: Stroke Honor Roll Elite Plus recognition, hospitals must achieve time to intravenous thrombolytic therapy, or door-to-needle time, of 60 minutes or less in 75 percent of stroke patients and door-to-needle time of 45 minutes or less in 50 percent of stroke patients. The IV therapy will break up a clot, which is depriving oxygen to part of the brain. Fast action can limit the damage caused by a stroke.

NHRMC's median door-to-needle time is 34 minutes.

Healthgrades: Five-Star Treatment of Stroke

Healthgrades StrokeNew Hanover Regional Medical Center has achieved five stars from Healthgrades in stroke care.

This achievement is part of new findings and data released by Healthgrades, an online resource for comprehensive information about physicians and hospitals, and featured in the latest Healthgrades Report to the Nation. Every year, Healthgrades evaluates hospital performance at nearly 4,500 hospitals nationwide for 34 of the most common inpatient procedures and conditions.

Commission on Cancer Accreditation

COC

In 2018, New Hanover Regional Medical Center was granted a three-year accreditation to the cancer program from the American College of Surgeons. The Comission on Cancer recognizes organizations that are dedicated to improving patient outcomes and quality of life for cancer patients through standard-setting, prevention, research, education, and the monitoring of comprehensive, quality care.

To earn voluntary CoC accreditation, New Hanover Regional Medical Center met 34 quality care standards and is required to maintain levels of excellence in the delivery of comprehensive patient-centered care.



ACTION Registry Platinum Performance Achievement Award

Action Registry Performance

New Hanover Regional Medical Center received the ACTION Registry Platinum Performance Achievement Award for 2018 from the American College of Cardiology’s National Cardiovascular Data Registry.

The award recognizes NHRMC’s commitment and success in implementing a higher standard of care for heart attack patients and signifies that NHRMC has reached an aggressive goal of treating these patients to standard levels of care as outlined by the American College of Cardiology/American Heart Association clinical guidelines and recommendations.

Commitment to Quality Award

PMH

Pender Memorial Hospital Skilled Nursing has been recognized as a 2018 recipient of the Bronze – Commitment to Quality Award for its commitment to improving the lives of residents through quality care. 

The program honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities.

BC/BS Blue Distinction Center+ for Bariatric Surgery

BC BariatricNew Hanover Regional Medical Center’s Bariatric Surgery Program has been designated as a Blue Distinction® Center+ by Blue Cross and Blue Shield Association. Blue Distinction Centers+ for Bariatric Surgery are healthcare facilities with demonstrated expertise and a commitment to quality care while meeting requirements for cost efficiency.

Blue Distinction Centers+ for Bariatric Surgery designations are awarded for two types of bariatric procedures: gastric stapling and gastric banding. To be considered for designation, the facility must provide a full range of bariatric surgery care, including inpatient care, postoperative care, outpatient follow-up care and patient education.

Evaluation criteria are based on what impacts the patient and patient care the most, including:

  • The expertise of the medical team
  • The number of times NHRMC has performed bariatric procedures 
  • NHRMC’s track record for procedure results  

SHPBest Home Health Patient Satisfaction Award

SHPBest Home Health Patient SatisfactionNHRMC Home Care has been recognized by Strategic Healthcare Programs (SHP) as a Superior Performer for achieving an overall patient satisfaction score that ranked in the top 20 percent of all eligible SHP clients.

Award recipients are determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers.

Touchstone Awards

Touchstone Badge 2019The NHRMC system has earned seven Touchstone Awards, which recognize exceptional performance in the areas of patient safety, clinical outcomes, clinical efficiency and service excellence.

Teams across the health system worked on various projects aimed at improving patient care for those in our region.

Click here to read about the winning projects.