In 2015, NHRMC Orthopedic Hospital received a 5-star rating from Healthgrades.com for the 12th consecutive year for its knee replacement program. Healthgrades evaluates Medicare patient records to discern hospital quality.
It recognizes a hospital’s quality achievements for:
- Cohort-specific performance
- Specialty area performance
- Overall clinical quality
American Heart Association’s Mission: Lifeline Awards
At New Hanover Regional Medical Center, we strive to continually find ways of cutting heart attack treatment times to give patients the best chance at a full recovery. The Code STEMI program is at the center of this mission. STEMI stands for ST Segment Elevation Myocardial Infarction. "Myocardial infarction," or MI, is the clinical term for heart attacks.
NHRMC Heart Center works in collaboration with hospitals and paramedics around the region to perform EKGs, recognize a STEMI and immediately activate the Code STEMI protocol. By doing so, they set in motion a series of steps at NHRMC. Cardiac and Emergency teams are activated, the catheterization labs are prepared, and the equipment is ready for the patient to be moved to treatment on arrival.
Recognition Criteria
NHRMC received the AHA Mission: Lifeline Gold Award by:
- Achieving 85 percent or greater composite score on quality measures, ranging from treatment times to discharge protocol
- Having no single measure below 75 percent on the achievement measures
- Maintaining that standard for two consecutive years
NHRMC received the AHA Mission: Silver NSTEMI Award, the first year of the award and highest level given, by:
- Achieving specific criteria and standards at a set level for 12 consecutive months
American Heart Association’s Mission: Lifeline EMS Gold Plus Award
NHRMC's Emergency Medical Services and AirLink VitaLink Critical Care Transport teams received the award for implementing quality improvement measures for the treatment of patients who 
experience severe heart attacks. For the third time, NHRMC EMS and Airlink VitaLink Critical Care Transport teams received the highest Mission: Lifeline award possible.
Recognition Criteria
- NHRMC’s medical contact to artery open time was 74 minutes - less than the national standard median time of 90 minutes
- NHRMC averaged 90 minutes for patients transferred from a referring hospital for medical contact to artery open time - less than the national median time of 120 minutes
New Hanover Regional Medical Center's commitment to our patients has been recognized with the Women’s Choice Award as one of America’s 100 Best Hospitals for Patient Experience.
America’s 100 Best Hospitals for Patient Experience is a national list focused on female patient satisfaction and recommendation scores. Scores are determined by measures of effective communication with nurses and doctors, responsiveness, pain management, explanations of medications, cleanliness and patient recommendation ratings.
NHRMC is one of 400 award recipients representing hospitals that have met the highest standards for patient experience in the U.S. by the Women’s Choice Award.
New Hanover Regional Medical Center's Cancer Program has been recognized as one of America’s best hospitals for cancer care by the Women’s Choice Award, an organization that uses evidence-based research to identify the brands, products and services most recommended and trusted by women.
NHRMC joins an elite network of 331 hospitals who have earned the 2015 Women’s Choice Award by meeting the highest cancer care accreditation standards of the American College of Surgeons Commission on Cancer.
This rewards excellence in patient safety and a high recommendation rate, a measure important to women in choosing a hospital.
NHRMC's Stroke Program received the Get With The Guidelines Gold Plus Achievement Award in 2018 and was recognized on the Target: Stroke Honor Roll Elite Plus, two quality recognitions presented by the American Heart Association and American Stroke Association.
To receive the Gold Plus Achievement Award, hospitals must:
- Treat stroke patients with 85 percent or higher compliance to core standard levels of care for two or more consecutive 12-month periods
- Achieve 75 percent or higher compliance in 5 out of 8 quality measures
The standards measure:
- Treating a patient quickly, appropriately and thoroughly
- Scheduling followup therapies at discharge
- Prescribing appropriate medication
- Suggesting preventive measures
NHRMC's composite score for all measures was 98.5 percent.
Stroke Honor Roll
To earn Target: Stroke Honor Roll Elite Plus recognition, hospitals must achieve time to intravenous thrombolytic therapy, or door-to-needle time, of 60 minutes or less in 75 percent of stroke patients and door-to-needle time of 45 minutes or less in 50 percent of stroke patients. The IV therapy will break up a clot, which is depriving oxygen to part of the brain. Fast action can limit the damage caused by a stroke.
NHRMC's median door-to-needle time is 34 minutes.
New Hanover Regional Medical Center’s Bariatric Surgery Program has been designated as a Blue Distinction® Center+ by Blue Cross and Blue Shield Association. Blue Distinction Centers+ for Bariatric Surgery are healthcare facilities with demonstrated expertise and a commitment to quality care while meeting requirements for cost efficiency.
Blue Distinction Centers+ for Bariatric Surgery designations are awarded for two types of bariatric procedures: gastric stapling and gastric banding. To be considered for designation, the facility must provide a full range of bariatric surgery care, including inpatient care, postoperative care, outpatient follow-up care and patient education.
Evaluation criteria are based on what impacts the patient and patient care the most, including:
- The expertise of the medical team
- The number of times NHRMC has performed bariatric procedures
- NHRMC’s track record for procedure results
NHRMC Home Care has been named to the 2016 HomeCare Elite list of top nationwide home care agencies for the third year in a row. The recognition is based on quality outcomes, best practice implementation, patient experience, quality improvement and consistency and financial performance. This market-leading review, from ABILITY Network and sponsored by DecisionHealth, names the top 25 percent of agencies in home health performance measures.
New Hanover Regional Medical Center's Bariatric Surgery Program has been recognized as one of America’s best hospitals for bariatric surgery by the 2017 Women’s Choice Award, which uses evidence-based research to identify the brands, products and services most recommended and trusted by women.
The Women’s Choice Award recognizes hospitals that have met the highest standards of the American College of Surgeons and the American Society for Metabolic and Bariatric Surgery through the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program. This award also notes that NHRMC ranked above the national average for patient recommendation rates and signifies NHRMC’s commitment to an extraordinary healthcare experience for women and all patients.
New Hanover Regional Medical Center has been named to the 2016 100 SafeCare Hospitals list for outstanding healthcare quality by the SafeCare Group.
The list recognizes the nation’s top performing hospitals for 40 evidence-based metrics including HCAHPS, core measures, 30-day mortality rates, 30-day readmissions, complications rates in medical and surgical care, and medical and surgical infections. NHRMC was recognized in the category for hospitals with more than 400 beds.
New Hanover Regional Medical Center was awarded the 2017 Hurst Gold Standard of Nursing by Hurst Review Services, one of the largest providers of nursing analytics in the nation. The award is given to healthcare facilities nationally who have achieved the highest level of nursing care.
At NHRMC more than 2,200 nurses drive the medical center’s mission by not only providing compassionate care at the bedside, but also through projects such as patient safety programs, new treatment initiatives, and community involvement.
The quality indicators used to define the Hurst Gold Standard of Nursing include nurse communication, staff responsiveness, medication communication, pain management, discharge information and care transition.
In 2018, New Hanover Regional Medical Center was granted a three-year accreditation to the cancer program from the American College of Surgeons. The Comission on Cancer recognizes organizations that are dedicated to improving patient outcomes and quality of life for cancer patients through standard-setting, prevention, research, education, and the monitoring of comprehensive, quality care.
To earn voluntary CoC accreditation, New Hanover Regional Medical Center met 34 quality care standards and is required to maintain levels of excellence in the delivery of comprehensive patient-centered care.
New Hanover Regional Medical Center received the ACTION Registry Platinum Performance Achievement Award for 2018 from the American College of Cardiology’s National Cardiovascular Data Registry.
The award recognizes NHRMC’s commitment and success in implementing a higher standard of care for heart attack patients and signifies that NHRMC has reached an aggressive goal of treating these patients to standard levels of care as outlined by the American College of Cardiology/American Heart Association clinical guidelines and recommendations.
Pender Memorial Hospital Skilled Nursing has been recognized as a 2018 recipient of the Bronze – Commitment to Quality Award for its commitment to improving the lives of residents through quality care.
The program honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities.