During a hectic day on the 8th floor at NHRMC, the clinical team was called to a room at the end of a hallway to help stabilize a patient who was crashing.
Amid all the commotion, a bed alarm went off. Alana McKeever, RN, interim floor manager, heard the alarm and stepped out into the hallway. She was unable, however, to figure out which room the alarm was coming from.
Herline Richardson, an environmental services assistant, was on duty that day. She appeared in the hallway, waving her arms to get Alana’s attention. “It’s here! They’re trying to get up!” Herline shouted.
Alana ran to the room and was able to prevent the restless, confused patient from falling out of bed as they were attempting to get up without assistance.
Herline stood nearby, ready to provide further help if needed. She didn’t leave the room until she knew the patient was safe.
“I am so very thankful to have Herline as part of our team here on 8,” Alana said. “She is an asset to the organization and to the patients she interacts with. She lived what we preach that day – patient safety is everyone’s responsibility, and we can all make a difference.”