Building a fuller experience for patients.

December 06, 2021

A seriously ill patient needed a procedure immediately, but the ORs were already booked with urgent surgeries. Team members at New Hanover Regional Medical Center knew what to do. They reached out to their partners at Novant Health Brunswick Medical Center – and confirmed that the surgery could be done more quickly at Brunswick.

Taking this initiative reflected our partnership’s commitment to providing unparalleled patient care, when and where people need it. This plan of action also highlights the full potential of our partnership: Providing enhanced patient care in the Coastal market, where residents benefit by having more options here than ever before.

“We’re having that dialogue and thinking as a Coastal market to meet patient demand and make the most of all our resources,” said Shelbourn Stevens, president of New Hanover Regional Medical Center and Coastal market. “Through our partnership, we can make a significant impact toward enhancing and expanding the health of southeastern North Carolina and beyond.”

As a result of the partnership, these best practices and courses of action are already happening:

  • In special cases, a few select patients arriving at NHRMC with urgent needs, such as gallbladder removal, might have had to wait until the next day due to the full slate of scheduled procedures. Instead, they were back in their home that evening, post-procedure – thanks to same-day surgeries that happened for a limited number of patients through outreach to Brunswick Medical Center. 
  •  Regarding women’s and children’s care, Brunswick parents experiencing premature labor or other high-risk delivery scenarios could be transported to New Hanover for expert care. NHRMC Betty H. Cameron Women's & Children's Hospital includes the state’s only all-private-room neonatal intensive care unit that cares for babies born prematurely or critically ill and the only pediatric intensive care unit (PICU) and pediatric surgery program in the coastal region.
  • Coastal market teams, including our orthopedic provider partners, are working together to debut a robotics program for orthopedic surgery in the near future to meet the needs of the region.

Through our partnership, we’re strengthening our teams, our communities and our ability to deliver remarkable care for decades to come. Together, we can help ensure that residents of southeastern North Carolina receive the best care possible in a cost-effective and innovative manner.