New Hanover Regional Medical Center has achieved the Healthgrades 2018 Outstanding Patient Experience Award. This distinction recognizes NHRMC among the top 15 percent of hospitals nationwide. Healthgrades is an online resource for comprehensive information about physicians and hospitals.
“Great healthcare involves more than clinical excellence,” said NHRMC CEO and President John Gizdic. “We focus on every part of a patient’s experience, including how their family members are supported.”
Healthgrades evaluated 3,478 hospitals that submitted patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.
Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which includes clinical performance thresholds in addition to a minimum of 100 survey responses.
“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders—the patients themselves.”