Service Now Adding Charge Site to Records and Forms

Since the implementation of ServiceNow, we have encountered some challenges with getting the data we need to complete charge back reports. So beginning Tuesday afternoon, we will add a "Charge Site" field to every task record and form in ServiceNow.

The Charge Site field will correlate to the site(s) for which the work is being completed. For example, if the task is for New Hanover Medical Group, you would select New Hanover Medical Group. The Charge Site choice is not specific to the physical address of the Charge Site. This means that even though New Hanover Medical Group has five physical addresses, they will only be listed as one in the Charge Site list.

This mandatory field will appear on every Service Catalog item on the Client Portal as well as Incident, Request, Change, Demand, and Project. Click the magnifying glass to see a list of Charge Site options. If you open a task after the implementation of the new field, you will need to update the field to save the task. 

Frequently Asked Questions: 

Can the Charge Site be changed once entered?

Yes, the Charge Site can be changed up until the task is closed. If the person working the task notices an incorrect Charge Site, it should be changed. NOTE:  If you are working a request, you MUST make the Charge Site change on the SCTASK. Once saved, it will propagate back the RITM and the Request. 

What if the task I am working on covers more than one Charge Site?

There are times when a task may be identified by one site but the end-product may benefit more than one site. If the result of completing the task covers more than one Charge Site, you would select from the following: