Emergency Department Opens New Reception, Patient Areas

June 01, 2016
NHRMC Main Campus Emergency DepartmentWILMINGTON, NC – Emergency department patients at New Hanover Regional Medical Center will experience more convenience, privacy and comfort as the newly renovated and expanded department opens its reception area and patient rooms today.

“Our expansion and renovation is not complete, but this phase will open up many new spaces for our visitors, and they’ll get a real sense of what the new emergency department has to offer,” said Christy Spivey, NHRMC administrator of emergency services.

One year ago, NHRMC, in its mission to better serve the growing community, began the expansion and renovation of its main campus emergency department, the busiest emergency department in southeastern North Carolina. When it is completed in spring of 2017, it will be doubled in size and have the capacity to care for more than 104,000 patients a year.
VOORHEIS_New ED_PLC_053116_048The expanded emergency department now offers 60 patient rooms, plus an additional 20 spaces where patients can comfortably await test results. At the beginning of the project, the department offered 54 patient spaces. When the project is complete, it will offer 107 patient spaces. 

The new, inviting reception area features natural light and expanded space with access to televisions, WiFi, and a separate children’s area. It also includes a new Patient Assistance Center to help direct patients to community resources and support groups that can assist them once they leave the hospital. In addition, hospital police will be stationed in the reception area at all hours for a secure environment.

The new emergency reception area also offers visitors convenient access to Au Bon Pain, the new cafe that opened in January. In July, the new entrance will open and visitors will park in new spaces near the emergency department entrance and in a new parking lot nearby on Ambulance Drive. Until July, visitors and patients will continue to access the emergency department through the current, well-marked entrance in front of the hospital.