WILMINGTON, NC – New Hanover Regional Medical Center is pleased to announce that David Long, director of patient care operations, has been named a NHRMC Leader of Excellence.
Long’s coworkers nominated him for his positive attitude and commitment to patients, families and fellow employees. “David demonstrates technical skills as well as exceptional people skills. He keeps the patient and family in the center of all his actions,” said Donna Bost, NHRMC vice president of specialty hospitals and support services.
Long is responsible for ensuring hospital staff levels are stable each day, and that patients are moving through care settings at a predictable and timely pace. Arriving before sunrise, Long works early hours to assess staffing needs, talk with family members and provide hands-on help where needed.
In his almost 15 years at NHRMC, there are many examples of his willingness to go beyond expectations, including the time he volunteered to drive to the RDU airport to pick up a patient’s family member, or working tirelessly to return the personal belongings of an elderly patient who passed away without family in the area.
“I love what I do and deeply respect those who work with and serve our patients and families at NHRMC,” Long said. “It is a sincere privilege to be named a Leader of Excellence.”
Long started at NHRMC as an administrative resident. He has since worked as a project manager for surgical services, business manager for surgical services, business manager for nursing administration, and administrator for Pender Memorial Hospital before taking over his current role. He has a bachelor’s degree in communications, master’s degree in healthcare administration and master’s degree in business administration, all from the University of North Carolina at Chapel Hill.
The NHRMC Employee and Leader of Excellence program is a way for the organization to acknowledge the outstanding contributions of its employees. Employees are nominated and selected by their peers for high performance in four key areas: communication, compassion, teamwork and ownership. Three leaders are selected annually as Leaders of Excellence at NHRMC Leader Development Institutes. Long was named the first Leader of Excellence for 2016.