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ICD-10 Community Outreach

Do you have questions?

Please email the ICD-10 team at

NHRMC has identified the importance of developing an "all encompassing - all inclusive" strategy to make a smoother transition to ICD-10. In addition to ensuring that the hospital's needs are met, a set of outreach programs have been created to assist physicians and their offices within in the seven-county area serviced by NHRMC and Pender Memorial Hospital.

Focused on awareness of the importance of ICD-10, the ICD-10 team is providing you tools and educational resources to help fully prepare for the October 1 implementation date.

Our organization is committed to working together to deliver excellent patient care. Our project team is proud to be able to share this information and offer these services to our physician community including an estimated 700 physician offices through this set of initiatives.

Ambassador Program

Description: The Ambassador Program is an outreach and education program for physicians who provide inpatient services at NHRMC. This will be an ongoing initiative supported by the ICD-10 Physician Steering Committee to enhance physician clinical documentation

Objectives: Enhance clinical documentation in support of ICD-10 levels of specificity requirements; simplify the physician education process through the teaching of documentation concepts which are key elements of data required to effectively code to ICD-10 standards

Leaders: Pam Hagley and Linda Rhodes

Envoy Program

Description: The Envoy Program is an outreach and education program, sponsored by NHRMC and SEAHEC for physicians and their office staff residing in the seven-county area whose patients may be serviced by NHRMC and Pender Memorial Hospital. This is a near-term initiative, available through September 30, supported by the ICD-10 Physician Education Steering Committee.

Objectives: Enhance awareness of requirements to effectively prepare for ICD-10 implementation; ensure access to FREE educational opportunities through the NHRMC Precyse ICD-10 educational solution and offer sign-up, based on role/responsibility, and course progress tracking and reporting to ensure timely completion of courses.

Leaders: Matt Martin and Helen Coleman

2131 S. 17th Street, Wilmington, NC 28401  |  910.343.7000