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Volunteer

Volunteer Services Orientation Exam

Thank you for your interest in volunteering with NHRMC Volunteer Services. Now that you have gone through the Orientation Presentation please complete the Oreientation Exam below.

First Name 
Last Name 
Email Address  Email Address must be a valid email address.">
Preceptor 
If you are at NHRMC, or Cape Fear Hospital, and you find a visitor, employee, volunteer or physician who is not breathing, you should call #7999 (NHRMC) or #3800 (Cape Fear) and ask for what code to be called: 
Code Grey 
Code Blue 
Code Green 
When there is an immediate threat of danger and an emergency evacuation is required, such as a fire, the person who has the authority to make the decision to evacuate is the most senior person in authority, who is on the scene at the time of the event. True or False? 
True 
False 
Which of the following numbers is the correct extension to dial if you need to call an emergency code at NHRMC? 
7999 
7000 
8300 
Universal Precautions are infection control guidelines designed to protect worker/volunteers from exposure to disease (such as HIV, Hepatitis B and C) spread by blood and /or body fluids. 
Universal Precautions is practiced only if medical history examination and laboratory tests identify the patient as being infectious. 
Universal Precautions is practiced on all patients and treats all blood and body fluid as infectious. 
When should you as a volunteer enter an isolation room? 
When making deliveries such as mail flowers etc. 
When employee requests your assistance 
You should NEVER enter an isolation room. 
The most important way to prevent an infection is to? 
Take antibiotics even if you don?t need them. 
Wash your hands 
Wear garlic around your neck 
The acronym for Chemical Spill management is RAFT, which stands for: 
Remove all persons in danger avoid contact with the chemical find a paid staff member to locate the MSDS (Material Safety Data Sheets) Telephone the operator and have a code spill called. 
Remove all persons in danger and ask someone to clean up the mess. 
Remove all persons in danger avoid contact with the chemical find cleaning agent and clean up spill. 
What should you do in the event of a fire? 
Use RACE procedures: Remove all persons in danger; Alarm - pull alarm and call emergency #; Contain ? close doors and windows; Extinguisher ? using the fire extinguisher. 
Use CARE procedures: Contain ? close the doors and windows; Alarm ? pull alarm and call emergency #; Remove all persons in danger; Extinguish ? using a fire extinguisher. 
Yell ?Fire? and run for the nearest exit. 
When is lifting a patient appropriate? 
When a staff member asks for your help 
When ever it is necessary to transport a patient from a wheelchair to a vehicle 
VOLUNTEERS are not to lift patients at anytime for any reason 
During your volunteer shift, you encounter a visitor that makes you or someone else feel as 
Notify the operator and ask that a Code Orange be called. 
Call a Code Strong by dialing X7999 (NHRMC campus) X8300 (Cape Fear campus) or 9-911 for offsite facilities. 
Wait until you find a Volunteer Services Employee and report the incident. 
A Code Pink Alert will be activated when a suspicious infant related event has occurred in the organization. 
True 
False 
When a Code Watch is called? 
It is because there is a high security risk situation. 
Certain departments or the entire campus needs to be ?locked down?. 
You need to check your area to make sure that only authorized people are in place. 
All of the above 
If a patient or family member asks to speak to someone to communicate a complaint you refer them to: 
Administration 
The Operator 
The PAL line 
To the Nursing Supervisor after hours or on weekends 
The Compliance/Privacy Officer for New Hanover Regional Medical Center is? 
Donna Bost 
Eileen McConville 
Pat Wheeler 
If a patient or family member asks to speak to someone to communicate a complaint, refer them to: 
Administration 
The Operator 
The PAL line 
To the Nursing Supervisor after hours or on weekends 
P.A.L. stands for what? 
Patient Advocate Line 
Patient Advocate Liaison 
What do you do to a wheelchair before a patient gets in or out? 
Put on the brakes 
Unfold and open the foot rests for the patient 
Both a and b 
When transporting a person by wheelchair, you want to do ALL of the following EXCEPT: 
Push straight into an elevator so that the patient is facing the rear of the elevator 
Travel on the right hand side of the hall 
Use caution when approaching the hallway intersections 
Make sure the patient is comfortable and covered at all times 
Volunteers? 
Are professional considerate and courteous at all times 
Do not offer personal medical advice 
Adhere to the policies of the hospital and of the Volunteer Services Department 
All of the above 
Proper volunteer attire consists of: 
Uniform NHRMC photo ID comfortable-closed toe shoes 
Blue jeans uniform sandals 
Uniform driver license hushpuppies 
NHRMC is a: 
Public not-for-profit hospital 
Committed to serving all people who present for care no matter of their ability to pay 
Treats only patients with insurance or large bank accounts 
Both a and b 
Service Excellence Standards are which of the following? 
Courage Compassion Stamina & Wisdom 
Ownership Agility Strength & Weakness 
Compassion Ownership Communication & Teamwork 
Communication Congeniality Spunk & Sass 
Every volunteer is responsible for reporting HIPAA violations. 
True 
False 
You can be terminated for unauthorized disclosure of Patient Health Information. 
True 
False 
 
2131 S. 17th Street, Wilmington, NC 28401  |  910.343.7000