Patient Experience (HCAHPS)
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced "H-caps") was created to publicly report the patient's perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.
The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals to state and national benchmarks, on ten important measures of patients' perspectives of care.
HCAHPS was developed by a partnership of public and private organizations. Development of the survey was funded by the Federal government, specifically the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ).
In all charts below a higher percentage score is better.
Would patients recommend this hospital to friends and family?
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Were patients given information about what to do during their recovery at home?
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How often did nurses communicate well with patients?
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How often did doctors communicate well with patients?
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How often did patients receive help quickly from hospital staff?
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How often was patients' pain well controlled?
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How often did staff explain about medicines before giving them to patients?
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How often were the patients' rooms and bathrooms kept clean?
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How often was the area around patients' rooms kept quiet at night?
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How do patients rate the hospital overall?
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For more on HCAHPS information, visit the the MediCare website: www.medicare.gov/hospitalcompare
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