Special Needs
New Hanover Regional Medical Center will not deny access or medically necessary services to patients on the basis of ability to pay, race, creed, color, national origin, age, sex, or actual or perceived disability.
The facility and its programs and activities are accessible to and useable by disabled persons, including persons with impaired hearing and vision. Access features include:
- Accessible handicapped parking.
- Ground-level entrances and ramps.
- Level access into first floor level with elevator access to all other floors.
- Shuttle services with wheelchair accessibility at New Hanover Regional Medical Center.
- Wide corridors.
- Wheelchair accessible bathrooms.
Auxiliary and communication aids are available to disabled persons with impaired hearing, vision or speech and include:
- Sign language interpreters for the deaf (at Cape Fear Hospital and New Hanover Regional Medical Center).
- Wheelchair assistance for transportation within the hospital.
- Braille signage for bathrooms and offices.
- TDD Pay Phones.
- Portable TTY's are available for patient and family use in the Telecommunications Operator area and with VitaLine (at Cape Fear Hospital and New Hanover Regional Medical Center).
- Language Line Services (at Cape Fear Hospital and New Hanover Regional Medical Center).
If you require any of the aids listed above, please let the information desk personnel or your nurse know.
If you would like to file a complaint of discrimination or need to speak with someone who can assist you please contact the Patient Advocate Line:
New Hanover Regional Medical Center: 910-343-7771
Calling from within the hospital: ext. 6655
Cape Fear Hospital: 910-343-4888
After being discharged: 910-343-7771
Compliance Officer
504 Coordinator
2131 S. 17th Street
Wilmington, NC 28402-9000
Pender Memorial Hospital
507 E. Fremont Street
Burgaw, NC 28425
910-259-5451 ext. 257
or
The Officer for Civil Rights
Department of Health and Human Services
61 Forsyth Street SW, Suite 3B70
Atlanta, GA 30303-8909
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