Awards and Recognition
New Hanover Regional Medical Center programs and services are often recognized for the level of care they provide and the standards they set for similar programs across the state and country. Below is a partial listing of the awards and recognition our programs have received in recent years:
A Top Hospital Statewide, Nationally and Rated Five Star
In 2012, U.S. News & World Report ranked New Hanover Regional Medical Center among the Best Hospitals in North Carolina and the Coastal Plain area as well as recognizing NHRMC as high-performing in several areas: cardiology and heart surgery, gastroenterology, orthopedics and pulmonology.
NHRMC was also recognized by Business Carolina as a top hospital in the state, ranked 4th overall among the state's top hospitals and 4th in patient picks. Additionally, NHRMC is considered a standout hospital for gastroenterology and orthopedics.
New Hanover Regional Medical Center was recognized as a top-ranked Community Value Provider by Cleverley + Associates, a leading healthcare financial consulting firm. The Community Value Five-Star Hospital designation means that NHRMC has scored very high in four key areas: high quality care for patients, financial strength and reinvestment, cost of care, and pricing. Only 25% of hospitals in the United States achieve the Five-Star Hospital designation.
NHRMC Physician Group
New Hanover Medical Group, one of the NHRMC Physician Group practices, was recognized by the National Committee on Quality Assurance (NCQA) for its success in creating a centralized “medical home” for patient care. The recognition, called the Physician Practice Connections©–Patient-Centered Medical Home™ (PPC©–PCMH™), was developed to assess whether physician practices are functioning as medical homes and recognize them for these efforts in their approach to patient care.
In 2012, The Heart Center added to its previous success by receiving The American College of Cardiology Foundation’s Action Registry –GWTG Platimum Performance Achievement Award and the American Heart Association's Mission: Lifeline Silver Quality Achievement Award.
Last year, NHRMC received the American College of Cardiology Foundation’s Action Registry –GWTG Gold performance Achievement Award recognizes NHRMC’s success in implementing higher standards for care for heart attack patients becoming one of only 167 hospitals in the nation to receive this recognition. NHRMC also received the American Heart Associations Mission: Lifeline Bronze Quality Achievement Award for its success in implementing higher standards of care for heart attack patients.
NHRMC Cape Fear Orthopedic Specialty Hospital
The NHRMC Cape Fear Orthopedic Specialty Hospital has been ranked in the top 10 percent nationally for orthopedic care. In addition, patient satisfaction scores routinely place the NHRMC Cape Fear Orthopedic Specialty Hospital better than nine out of ten other hospitals.
Zimmer Cancer Center
In 2011, New Hanover Regional Medical Center’s Zimmer Cancer Center was granted a three-year re-accreditation with commendation by the Commission on Cancer, a division of the American College of Surgeons. The accreditation was granted following an on-site evaluation by a physician surveyor of 36 standards of care that represent the full scope of the cancer program. Commendation is possible in seven of the 36 standards of care, and Zimmer Cancer Center demonstrated a commendation level of compliance with all possible standards. In May 2008, the Zimmer Cancer Center was re-approved as a Teaching Hospital Cancer Program by the Commission on Cancer of the American College of Surgeons. Only 25 percent of hospitals in the United States have cancer programs approved by the Commission on Cancer.
Betty H. Cameron Women’s & Children’s Hospital
The Betty H. Cameron Women's and Children's Hospital at New Hanover Regional Medical Center was the recipient in fall 2011 of the Studer Excellence in Patient Care Award, marking the second time it has received this award. Presented by a nationally recognized healthcare consulting firm, the award recognizes facilities for outstanding achievement in areas of patient safety and quality care.
NHRMC Home Care
NHRMC Home Care was named among the 2010 Home Care Elite, a designation of the top 25% of home care agencies in the country.
In 2008, the American Society of Bariatric Surgery re-designated New Hanover Regional Medical Center as a Bariatric Center of Excellence, highlighting the work of bariatric surgeons David Miles, MD, and James Harris, MD. Blue Cross/Blue Shield has also designated NHRMC as one of ten Obesity Surgery Centers of Excellence in North Carolina.
The N.C. Office of Emergency Management Services named NHRMC EMS the first “model system” in the state in 2002. In 2003, the designation was expanded to include AirLink and VitaLink. Adding critical care transport to the designation is also a first for the state. State reviewers said NHRMC had done an outstanding job and, as the first model system, were setting the standard for others in the state.
In 2004, VitaLink received the Critical Care Ground Award of Excellence from the Association of Air Medical Services. VitaLink was one of only two programs in the nation to earn the honor for leadership in the field.