Awards and Recognition
New Hanover Regional Medical Center programs and services are often recognized for the level of care they provide and the standards they set for similar programs across the state and country. Below is a partial listing of the awards and recognition our programs have received in recent years:
A Top Hospital Statewide, Nationally and Rated Five Star
In 2013, U.S. News & World Report ranked New Hanover Regional Medical Center among the Best Hospitals in North Carolina and the Coastal Plain area as well as recognizing NHRMC as high-performing in several areas: cardiology and heart surgery, gastroenterology, orthopedics and pulmonology.
NHRMC was also recognized by Business Carolina as a top hospital in the state and noted that Blue Cross and Blue Shield of North Carolina recognized NHRMC as a “cutting-edge hospital” for its bariatrics program and is considered a standout hospital for cardiology and heart surgery, pulmonology, gastroenterology and orthopedics.
New Hanover Regional Medical Center was recognized as a top-ranked Community Value Provider by Cleverley + Associates, a leading healthcare financial consulting firm. The Community Value Five-Star Hospital designation means that NHRMC has scored very high in four key areas: high quality care for patients, financial strength and reinvestment, cost of care, and pricing. Only 25% of hospitals in the United States achieve the Five-Star Hospital designation.
NHRMC Physician Group
New Hanover Medical Group, one of the NHRMC Physician Group practices, was recognized by the National Committee on Quality Assurance (NCQA) for its success in creating a centralized “medical home” for patient care. The recognition, called the Physician Practice Connections©–Patient-Centered Medical Home™ (PPC©–PCMH™), was developed to assess whether physician practices are functioning as medical homes and recognize them for these efforts in their approach to patient care.
New Hanover Regional Medical Center has received the American Heart Association’s Mission: Lifeline® Gold Quality Achievement Award. The award recognizes the NHRMC Heart Center for its commitment and success in implementing a higher standard of care for heart attack patients that effectively improves the survival and care of STEMI (ST Elevation Myocardial Infarction) patients. Only 25 hospitals in the country received this award in 2012.
Last year, NHRMC received the American College of Cardiology Foundation’s Action Registry –GWTG Gold performance Achievement Award recognizes NHRMC’s success in implementing higher standards for care for heart attack patients becoming one of only 167 hospitals in the nation to receive this recognition. NHRMC also received the American Heart Associations Mission: Lifeline Bronze Quality Achievement Award for its success in implementing higher standards of care for heart attack patients.
The Society of Thoracic Surgeons awarded NHRMC Heart Center the highest designation given to hospitals -- a three-star rating for quality of coronary artery bypass surgery. Nationwide, only about 10 percent of heart centers attain this level, which is a designation recognizing quality and clinical excellence. This designation was awarded as part of a comprehensive rating system that compares the quality of cardiac surgery among hospitals across the country.
NHRMC Orthopedic Hospital
Blue Cross and Blue Shield of North Carolina (BCBSNC) has named New Hanover Regional Medical Center Orthopedic Hospital as a Blue Distinction Center+ in Knee and Hip Replacements. The Blue Distinction Centers for Specialty Care® program is a national designation awarded by Blue Cross and Blue Shield plans to medical facilities that have proven success in delivering quality care in key treatment areas, including outcomes for patients, with lower rates of complications and readmissions than their peers and cost efficiency.
UnitedHealth Premium® has recognized New Hanover Regional Medical Center Orthopedic Hospital as a Total Joint Replacement Specialty Center. UnitedHealthcare® developed its specialty center program to recognize hospitals meeting rigorous quality criteria. Designation in the program assures consumers that NHRMC Orthopedic Hospital meets or exceeds nationally recognized standards of care. NHRMC received three stars, the highest quality rating awarded.
Zimmer Cancer Center
In 2011, New Hanover Regional Medical Center’s Zimmer Cancer Center was granted a three-year re-accreditation with commendation by the Commission on Cancer, a division of the American College of Surgeons. The accreditation was granted following an on-site evaluation by a physician surveyor of 36 standards of care that represent the full scope of the cancer program. Commendation is possible in seven of the 36 standards of care, and Zimmer Cancer Center demonstrated a commendation level of compliance with all possible standards. In May 2008, the Zimmer Cancer Center was re-approved as a Teaching Hospital Cancer Program by the Commission on Cancer of the American College of Surgeons. Only 25 percent of hospitals in the United States have cancer programs approved by the Commission on Cancer.
Betty H. Cameron Women’s & Children’s Hospital
The Betty H. Cameron Women's and Children's Hospital at New Hanover Regional Medical Center was the recipient in fall 2011 of the Studer Excellence in Patient Care Award, marking the second time it has received this award. Presented by a nationally recognized healthcare consulting firm, the award recognizes facilities for outstanding achievement in areas of patient safety and quality care.
NC Prevention Partners Triple Gold Awards
New Hanover Regional Medical Center was recognized by NC Prevention Partners for providing the highest standard of excellence for comprehensive wellness programs offered to their employees in the areas of physical activity, nutrition, and tobacco-free environments. Hospitals receiving these acknowledgments are considered Gold Medal, Gold Apple, and Gold Star Standard Hospitals respectively. New Hanover Regional Medical Center is the first hospital in North Carolina to earn all three gold awards. New Hanover Regional Medical Center has also been named by NC Prevention Partners as a Center of Excellence in worksite wellness programs.
NHRMC Home Care
NHRMC Home Care was named among the 2010 Home Care Elite, a designation of the top 25% of home care agencies in the country.
In 2008, the American Society of Bariatric Surgery re-designated New Hanover Regional Medical Center as a Bariatric Center of Excellence, highlighting the work of bariatric surgeons David Miles, MD, and James Harris, MD. Blue Cross/Blue Shield has also designated NHRMC as one of ten Obesity Surgery Centers of Excellence in North Carolina.
The N.C. Office of Emergency Management Services named NHRMC EMS the first “model system” in the state in 2002. In 2003, the designation was expanded to include AirLink and VitaLink. Adding critical care transport to the designation is also a first for the state. State reviewers said NHRMC had done an outstanding job and, as the first model system, were setting the standard for others in the state.
In 2004, VitaLink received the Critical Care Ground Award of Excellence from the Association of Air Medical Services. VitaLink was one of only two programs in the nation to earn the honor for leadership in the field.