Patient & Visitor Information
Access To Services
Pender Memorial Hospital offers residents of Pender and surrounding counties a convenient and friendly place to receive care and treatment. Whether it's for the emergencies that happen in the middle of the night, a needed surgery, or a comforting place to stay while supported by skilled nurses and therapists, Pender Memorial Hospital is an exceptional choice for advanced medical services delivered by experienced and compassionate staff.
As a recipient of Federal financial assistance, Pender Memorial Hospital does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Pender Memorial Hospital directly or through a contractor or any other entity with which PMH arranges to carry out its programs and activities.
Pender Memorial Hospital and all of its programs and activities are accessible to and useable by disabled persons. Access features include:
- Convenient off-street parking designated specifically for disabled persons.
- Curb cuts and ramps between parking areas and buildings.
- Level access into first floor level with elevator access to all other floors.
- Fully accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas, including examining rooms and patient units.
- Assistive and communication aids provided to persons who are deaf, hard of hearing, or blind, or with other sensory impairments. There is no additional charge for such aids. Some of these aids include:
- Qualified sign language interpreters for persons who are deaf or hard of hearing.
- Braille signage in newly renovated units (SNF, ED, and Ambulatory Surgery Units).
- Pancake hand bell in lieu of button for the blind, for easier accessibility.
- Communication boards in all patient rooms.
- Assistive devices for persons with impaired manual skills (i.e. wheelchairs, walkers, quad canes and straight canes.
PMH campus is tobacco-free
To support a healthier lifestyle and environment for patient healing, PMH is a tobacco-free facility. The use of tobacco products and electronic cigarettes is banned in all buildings and on all property. The policy applies to everyone on our campuses and includes all buildings, sidewalks, parking lots and personal vehicles parked on property leased or owned by PMH
For the comfort and safety of our patients, visiting hours for friends and family are from 7:00 a.m. – 9:00 p.m. The front doors of the hospital are secured at 9:00 p.m. with the only entrance to the hospital being through the Emergency Department. We encourage you to limit to two visitors at a time in PCU and ED. For the safety of our patients, visitors that have a fever, diarrhea, vomiting, rash, sore throat, or a cold are asked to refrain from visiting.
Children are discouraged from visiting due to the high risk of transmitting infections and communicable diseases. No children under 12 years old are allowed to visit unless authorized by the physician or nurse. If the patient is in isolation children are not permitted.
For safety reasons, children that visit must follow these rules:
• Be accompanied by a responsible adult at all times.
• Remain in the patient’s room during the visit.
• Wear shoes at all times.
• Do not sit or lie on the floor.
Hand washing is the single most effective way to prevent the spread of infection and illness. While in the hospital please wash your hands when you enter a patient’s room and when you leave. This is for the safety of our patients, visitors, and families.
At Pender Memorial, we recognize the importance of your loved ones, and realize that at certain times during your stay, you or a family member may feel the need for a pastor or clergy member to visit. Pender Memorial Hospital has a list of local spiritual leaders that would be glad to assist you with your needs.
Nursing staff or a social worker will be glad to notify a pastor or clergy to request that they come to the hospital. If the family or patient does not have a specific person in mind, a staff member will provide you with a list of available pastors or clergy members.
At Pender Memorial Hospital, we respect your privacy, and all conversations between patients, family and/or staff with the clergy or pastor will remain strictly confidential.
Pender Café and Vending Machines
Pender Café is located on the 1st floor with breakfast served from 7:30 a.m. – 9:00 a.m. and lunch served from 11:30 a.m. – 1:00 p.m. For your convenience, menus are located at the 1 West nursing station and posted at the cafeteria. Vending machines are located across from Emergency Room waiting room on the 1st floor. Coffee and drinks can be purchased at the kitchen at anytime.
All local calls can be made by dialing 9 and then the number. To reach patients in the hospital, dial 259-5451 and press “0” for the operator, who will connect you. Once a patient is admitted to a room, the number to dial that room directly is displayed on the phone in the room.
Please refrain from keeping valuables with you during your hospital stay. Send valuables home with family or friends. If needed, valuables can be secured at the nursing station until family arrives or you are discharged from the hospital.
Your safety is a top priority to all of those involved in your care at Pender Memorial Hospital. This includes staff, managers, administrators and physicians. You and your family are urged to be an active part of your care and “speak up” by asking questions, letting us know if you have concerns and sharing information that can help us better care for you.
Speak up if you have questions or concerns. If you don’t understand, ask again.
Pay attention to the care you are receiving.
Educate yourself about your diagnosis, medications, tests and treatments.
Ask a trusted family member or friend to be your advocate.
Know what medications you are taking and why you are taking them.
Use a hospital that has on-site evaluations to ensure all safety standards are met, such as Joint Commission surveys, which Pender Memorial Hospital has once every three years.
Participate in all decisions about your treatment.
PMH is proud of its charitable mission to provide needed medical care to all members of the community, regardless of ability to pay. The hospitalhas a generous charity care program and caring professionals available to help guide you through the process of applying for assistance. Please click here for more information.
Joint Notice of Privacy Practices
Click here for Pender Memorial Hospital's Joint Notice of Privacy Practices.