Billing Information

Pender Memorial Hospital employees are always happy to serve you and want to make sure your stay is as comfortable and pleasant as possible.

• If you have medical insurance and have a co-pay or deductible, you will be expected to pay that amount at the time services are rendered. Once your insurance payment is processed, you will receive a statement for the remaining balance, if there is any.
• Self-pay patients with no insurance coverage may ask to speak with a representative to arrange a payment plan or complete a Financial Assistance application for review.

If at any time you have questions about your bill, you may request an itemized bill of charges by calling 910-259-5451 and ask for the insurance billing office Monday through Friday from 8:30 am until 4:00 pm.  The patient billing office is located on Bennett Street next to Emergency Entrance in the red brick building.

In addition to a hospital bill for Emergency Room Visits and Radiology Services, you will receive a separate bill for the physician charges.

Emergency Visits  

For care you receive in the emergency room at Pender Memorial, you will receive a statement of charges from ECEP (Eastern Carolina Emergency Physicians). The number to contact with questions about your balance is 1-800-868-4872. The announcement will say Healthcare Business Resources. Please have your statement and account number available when calling.

Radiology Services

All diagnostic tests performed at Pender Memorial Hospital are interpreted by a radiologist from Delaney Radiology. If you have an X-ray, CT scan, MRI or other radiology service at PMH, you will receive a separate statement of charges from Delaney Radiology, PA. The number to contact with questions about your statement balance is 910-763-1800. Please have your statement and account number available when calling.